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Web Filter Issues

Below is information that will provide assistance with some common issues that you might encounter when accessing sites from outside the LAUSD network.

LAUSD Root Certificate - What to do if you encounter an error message relating to a "Trusted Certificate" involving the LAUSD ENTERPRISE ROOT CA certificate
 

Browser
 
How to resolve
All - 
First, do this to receive any future updates available for certificates or other software items on your LAUSD computer
 
  • Go to http://greendesktop.lausd.net
  • Follow the instructions to login with your SSO/LAUSD Email account name and password.
  • Select INSTALLING THE GREEN DESKTOP
  • Select the video for Windows or Macintosh
Google Chrome Chrome

For a MacOS, follow the same instructions listed for Safari.

For Windows follow these instructions:

 

Internet Explorer - Windows
IE

To install the certificate immediately:

  • Go to http://rootca.lausd.net and click on the “install this CA certificate chain” link
  • Press YES on the message labeled "Potential Scripting Violation" to continue
  • A message "The CA certificate chain has been successfully installed." will appear if the process completes successfully.

Additional information can be found in these instructions:

 

Firefox - Macintosh and Windows
Firefox

To install the certificate immediately:

Safari - Macintosh

 

Safari

To install the certificate immediately:

  • Go tohttp://rootca.lausd.net/LAUSD_CA.crt
  • A file should download and you should see LAUSD_CA.CRT in the DOWNLOADS window
  •  
  • Double-click on the file name and KEYCHAIN ACCESS will launch
  • A message will appear asking you to confirm adding this certificate
  • Press ALWAYS TRUST
  • You will be asked to log into your local computer
  • MacOS users - Do this for each local account
Apple iOS Users (iPad/iPod Touch)
iPad
To install the certificate on these devices go to http://lausd.apple.com/ios/
Android OS Devices
Android

To install the certificate immediately:

    Use ITD Customer Self-Service to open service requests related to any additional issues you encounter

Updated on 10 September, 2013