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Web Filter Issues

Web Filter Issues

Below is information that will provide assistance with some common issues that you might encounter when accessing sites from outside the LAUSD network.

LAUSD Root Certificate - What to do if you encounter an error message relating to a "Trusted Certificate" involving the LAUSD ENTERPRISE ROOT CA certificate

How to resolve
All - 
First, do this to receive any future updates available for certificates or other software items on your LAUSD computer
  • Go to http://greendesktop.lausd.net
  • Follow the instructions to login with your SSO/LAUSD Email account name and password.
  • Select the video for Windows or Macintosh
Google Chrome Chrome

For a MacOS, follow the same instructions listed for Safari.

For Windows follow these instructions:


Internet Explorer - Windows

To install the certificate immediately:

  • Go to http://rootca.lausd.net and click on the “install this CA certificate chain” link
  • Press YES on the message labeled "Potential Scripting Violation" to continue
  • A message "The CA certificate chain has been successfully installed." will appear if the process completes successfully.

Additional information can be found in these instructions:


Firefox - Macintosh and Windows

To install the certificate immediately:

Safari - Macintosh



To install the certificate immediately:

  • Go tohttp://rootca.lausd.net/LAUSD_CA.crt
  • A file should download and you should see LAUSD_CA.CRT in the DOWNLOADS window
  • Double-click on the file name and KEYCHAIN ACCESS will launch
  • A message will appear asking you to confirm adding this certificate
  • You will be asked to log into your local computer
  • MacOS users - Do this for each local account
Apple iOS Users (iPad/iPod Touch)
To install the certificate on these devices go to http://lausd.apple.com/ios/
Android OS Devices

To install the certificate immediately:

    Use ITD Customer Self-Service to open service requests related to any additional issues you encounter

Updated on 10 September, 2013